Pharmacy Operations Manager

Walgreens; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated certified pharmacy technician to join their team. This role involves overseeing day-to-day pharmacy operations and ensuring a positive patient experience. You will manage pharmacy workflow, assist with healthcare services, and lead a team of pharmacy technicians. If you are passionate about customer service and have a strong background in pharmacy operations, this opportunity is perfect for you. Join a supportive environment that values professional growth and continuous education.

Qualifications

• Must have PTCB or ExCPT certification and at least one year of pharmacy technician experience.
• Fluency in English and willingness to work flexible hours required.

Responsibilities

• Perform non-clinical pharmacy operations and ensure efficient workflow.
• Assist pharmacists with patient registration and medication preparation.
• Lead technician performance management and ensure compliance with regulations.

Skills

Customer Service

Pharmacy Operations

Inventory Management

Communication Skills

Education

High School Diploma or GED

Job description

Job Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist with healthcare services under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians, including making disciplinary decisions.

Customer Experience

• Greet customers, assist with products and services, resolve complaints, and respond to requests promptly to ensure a positive experience. Share best practices in customer service.
• Build relationships by anticipating needs and proactively offering services, with a focus on healthcare services enhancement.

Operations

• Assist pharmacists with patient registration, prescription data entry, medication preparation, and verification. Support healthcare services like vaccinations and health screenings as permitted by law.
• Delegate, direct, and assign non-clinical tasks, ensuring timely completion and workflow efficiency, within legal and policy guidelines.
• Prepare and file reports required by the company and government agencies. Manage pharmacy workflow, organize daily activities, and ensure the pharmacy is well-stocked and maintained.
• Handle inventory management, compliance, security safeguards, and recordkeeping under pharmacist supervision. Ensure adherence to Good Faith Dispensing policies.
• Monitor pharmacy equipment, support asset protection, and report security concerns. Communicate prescription errors and support quality improvement programs.
• Process insurance claims accurately, resolve issues, and follow up with insurers and providers. Assist in analyzing and improving pharmacy financials and operations.
• Coordinate community outreach, immunization clinics, and build retail partnerships.

People & Performance Management

• Lead technician performance management, including disciplinary actions, hiring, onboarding, training, and scheduling. Ensure compliance with licensing and certification requirements.
• Identify training gaps and support team development through hands-on training or educational modules.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and training. Follow performance improvement plans and seek professional growth opportunities.

Communication

• Maintain effective communication within the pharmacy team and participate in store meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluency in English (reading, writing, speaking), except in Puerto Rico.
• Willingness to work flexible hours, including evenings and weekends.