Pharmacy Operations Manager

Walgreens; Chapel Hill (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated certified pharmacy technician to enhance patient care and operational efficiency. This role involves managing pharmacy operations, leading a team, and ensuring compliance with regulations while providing exceptional customer service. The ideal candidate will have a strong background in pharmacy practices, excellent communication skills, and a commitment to ongoing education. Join this dynamic team to make a meaningful impact in the healthcare community, where your contributions will help shape patient experiences and support community health initiatives.

Qualifications

• High School Diploma or equivalent required.
• PTCB or ExCPT certification needed for pharmacy technician role.

Responsibilities

• Perform non-clinical pharmacy operations ensuring efficient workflow.
• Engage with customers to resolve complaints and enhance experience.
• Manage technician performance and support team development.

Skills

Pharmacy Operations

Customer Service

Team Management

Healthcare Services

Insurance Claims Processing

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Job Responsibilities and Expectations

• Perform non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where permitted by law.
• Operate pharmacy systems for patient and drug information, process prescriptions, and assist with healthcare services under pharmacist supervision, including administering vaccines and health screenings where allowed.
• Lead and develop pharmacy technician personnel, including training, coaching, performance management, and making disciplinary decisions.

Customer Experience

• Engage with customers and patients, resolve complaints, and respond to inquiries to ensure a positive experience. Develop strong relationships and proactively offer healthcare services.

Operations

• Assist pharmacists in patient care activities, prescription processing, and healthcare service delivery within legal guidelines.
• Exercise independent judgment in delegating non-clinical tasks, ensuring timely completion and compliance with policies, laws, and regulations.
• Prepare reports, manage pharmacy workflow, oversee inventory, and ensure cleanliness and supplies.
• Support technology rollouts, maintain equipment, and ensure security measures are in place.
• Adhere to Good Faith Dispensing policies, monitor for diversion, and report concerns.
• Process insurance claims accurately, resolve issues, and participate in audits.
• Support community outreach, build retail partnerships, and coordinate off-site immunization clinics.

People & Performance Management

• Manage technician performance, including disciplinary actions, hiring, onboarding, training, and scheduling.
• Identify training gaps and support team development, ensuring licensure and certification compliance.

Training & Personal Development

• Maintain PTCB certification, pursue ongoing education, and participate in performance improvement initiatives.

Communication

• Maintain effective communication within the pharmacy team and participate in meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.