Pharmacy Operations Manager

Walgreens; Butte (MT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a full-time certified pharmacy technician to oversee non-clinical operations and enhance patient experiences. This role involves managing pharmacy workflows, training staff, and ensuring compliance with regulations. You will play a vital part in delivering exceptional customer service and supporting healthcare initiatives. If you are passionate about pharmacy and looking to make a difference in a dynamic environment, this opportunity is perfect for you.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital settings.
• Maintain PTCB or state certification, and pursue ongoing professional development.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations ensuring efficient workflow.
• Lead the selection, training, and performance management of pharmacy technicians.
• Assist pharmacists with patient care activities and support healthcare services.

Skills

Pharmacy Operations

Customer Service

Team Management

Medication Preparation

Inventory Management

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Responsibilities and Duties

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians, including making disciplinary decisions.

Customer Experience

• Greet customers and patients, assist with products and services, resolve complaints, and respond to requests to ensure a positive experience. Share customer service best practices.
• Build strong relationships by anticipating needs and proactively offering healthcare-related services to enhance the customer experience.

Operations

• Assist pharmacists with patient care activities such as registration, prescription entry, medication preparation, and verification. Support healthcare services like vaccinations and screenings under supervision.
• Delegate non-clinical tasks, ensure timely completion, and hold team accountable. Prepare reports and records as directed.
• Manage pharmacy workflow, organize daily activities, and maintain cleanliness and stock levels. Ensure compliance with laws and policies, including inventory management and recordkeeping.
• Drive technology and process improvements, maintain equipment, and ensure security measures are in place. Adhere to Good Faith Dispensing policies and support asset protection efforts.
• Handle prescription errors, insurance claims, and customer issues efficiently. Support pharmacy financial and operational improvements.
• Coordinate community outreach and build retail partnerships.

People & Performance Management

• Lead technician performance management, including discipline and termination decisions, and ensure compliance with laws. Oversee hiring, onboarding, training, and scheduling.
• Identify training gaps, support team development, and ensure licensure and certification compliance.

Training & Personal Development

• Maintain PTCB or state certification, and pursue ongoing professional development and training as required.
• Seek feedback, monitor performance, and leverage mentorship opportunities.

Communication

• Maintain effective communication within the pharmacy team and participate in meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English (reading, writing, speaking) unless in Puerto Rico.
• Willingness to work flexible hours, including evenings and weekends.