Pharmacy Operations Manager

Walgreens; Ann Arbor (MI); On-site; Full time

Job summary

A leading company in healthcare is seeking a Pharmacy Operations Manager to oversee pharmacy operations, manage staff, and ensure a positive patient experience. The role requires strong leadership skills and pharmacy technician experience. The ideal candidate will engage with customers and enhance their experience while ensuring compliance with regulations. This position offers competitive pay and opportunities for professional development.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital setting.
• Flexible schedule including evenings and weekends.

Responsibilities

• Oversee pharmacy operations and ensure a positive patient experience.
• Manage technician performance and compliance with regulations.
• Assist with patient registration and medication preparation.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma or GED

PTCB or ExCPT certification

Job description

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Responsibilities

1. Perform day-to-day non-clinical pharmacy operations, administrative activities; ensure efficient pharmacy workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
2. Operate pharmacy systems to obtain patient and drug information and process prescriptions. Supervise pharmacy technicians and cashiers under pharmacist supervision, within legal and company guidelines.
3. Lead hiring, scheduling, training, coaching, and performance management of pharmacy technicians. Make decisions on performance issues, including discipline and termination.

Customer Experience

• Engage customers and patients, resolve complaints, and respond to requests to ensure a positive experience. Share customer service best practices.
• Build strong relationships by anticipating needs and proactively offering services, focusing on healthcare services to enhance customer experience.

Operations

• Assist pharmacists with patient registration, prescription data entry, medication preparation, and verification. Support healthcare services like vaccinations and health screenings, where legally permitted.
• Delegate and assign work within legal and company guidelines, ensuring timely completion and accountability.
• Prepare reports, manage pharmacy workflow, and organize daily activities. Ensure cleanliness, stock, and compliance with inventory and administrative tasks.
• Oversee pharmacy equipment, security, and recordkeeping. Adhere to Good Faith Dispensing policies and report any concerns regarding diversion or errors.
• Process insurance claims accurately, resolve issues, and participate in audits. Support financial and operational improvements, and coordinate community outreach activities.

People & Performance Management

• Manage technician performance, discipline, and compliance with regulations. Handle hiring, onboarding, and scheduling. Support ongoing training and licensure compliance.

Training & Personal Development

• Maintain PTCB certification, pursue ongoing education, and seek professional development opportunities.

Communication

• Communicate effectively with the pharmacy team, participate in meetings, and relay key information.

Qualifications

• High School Diploma or GED.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital setting.
• Fluent in English (reading, writing, speaking).
• Flexible schedule including evenings and weekends.
• Previous leadership experience and familiarity with Walgreens is preferred.

The salary range is $22.50 - $31.00 per hour, depending on various factors. This position remains open until filled. For benefits, visit jobs.walgreens.com/benefits.