Pharmacy Operations Lead - Team Development & Patient Experience

Walgreens; La Vergne (TN); On-site; USD 30,000 - 43,000; Full time

Job summary

Walgreens in La Vergne, Tennessee is seeking a full-time certified pharmacy technician to support non-clinical pharmacy operations under the supervision of a pharmacist. You will help with patient registration, data entry, prescription processing, and inventory management while ensuring a positive patient experience and compliant workflow.

The role emphasizes leadership in staffing, training, and performance management of technicians, plus engaging customers, coordinating with the pharmacy team,

Qualifications

• PTCB certification required; education meets state requirements.
• Minimum one year of work experience as a pharmacy technician in retail or hospital settings.
• Must be fluent in reading, writing and speaking English; willingness to work flexible schedules.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities under supervision.
• Assist pharmacist with patient registration, prescription data entry, medication preparation and verification.
• Lead training, coaching, and performance management of pharmacy technicians; oversee scheduling.
• Engage customers, respond to requests, resolve complaints, and promote a positive patient experience.
• Manage inventory, records, insurance processing, and compliance with laws and company policies.

Skills

Pharmacy experience

English fluency

Education

PTCB certification

High School Diploma, GED, or equivalent

Job description

Walgreens in La Vergne, Tennessee is seeking a full-time certified pharmacy technician to support non-clinical pharmacy operations under the supervision of a pharmacist. You will help with patient registration, data entry, prescription processing, and inventory management while ensuring a positive patient experience and compliant workflow.

The role emphasizes leadership in staffing, training, and performance management of technicians, plus engaging customers, coordinating with the pharmacy team,