Pharmacy Operations Excellence Lead

Remote; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Bluesight is seeking a Pharmacy Operations Optimization Manager to own engagement health and realized value for the KitCheck portfolio across national hospital pharmacies. You will ensure accounts stay engaged and coordinate resources to support renewals and expansions.

The ideal candidate has a PharmD or CPhT, 5+ years in hospital pharmacy operations, and hands-on experience with kit/tray workflows, RFID, inventory management, and pharmacy information systems.

Qualifications

• Bachelor’s degree in pharmacy or related field or equivalent pharmacy technician experience.
• PharmD or CPhT credential required. ASHP involvement is a plus.
• 5+ years in hospital pharmacy operations, including inventory management, kit and tray workflows, or pharmacy automation.
• Experience in customer engagement, account management, or implementation within healthcare or hospital systems.

Responsibilities

• Own engagement health across the KitCheck customer base and ensure at‑risk accounts have a plan and owner.
• Define and publish the KitCheck engagement scorecard and regular executive updates to CSMs.
• Diagnose gaps, re‑engage customers, and deploy internal experts to bring accounts back on track.
• Direct traffic for pharmacy SME capacity across Implementation, Support, and Professional Services.
• Arm CSMs and Account Managers with engagement context ahead of renewals and expansions.
• Develop and maintain the KitCheck Engagement Playbook and lead customer-facing webinars.
• Represent pharmacy workflow challenges and adoption gaps to Product, Engineering, and Supply Chain.

Skills

Relationship building

Data analysis

Communication

Portfolio management

Education

Bachelor's degree in pharmacy or related field

PharmD or CPhT credential

Tools

RFID

Pharmacy information systems

Job description

Bluesight is seeking a Pharmacy Operations Optimization Manager to own engagement health and realized value for the KitCheck portfolio across national hospital pharmacies. You will ensure accounts stay engaged and coordinate resources to support renewals and expansions.

The ideal candidate has a PharmD or CPhT, 5+ years in hospital pharmacy operations, and hands-on experience with kit/tray workflows, RFID, inventory management, and pharmacy information systems.