Pharmacy Operations Analyst

Hawaii Medical Service Association; Honolulu (HI); Hybrid; USD 68,000 - 133,000; Full time

Job summary

Hawaii Medical Service Association is seeking an Operations Analyst to support pharmacy operations across a defined line of business. The role links strategic direction with execution, ensuring benefits, member experience activities, and communications are implemented accurately.

You will analyze programs, guide project teams, monitor performance, and partner with internal stakeholders to maintain alignment with clinical and business goals. A hybrid role requires Hawaii residency.

Qualifications

• Bachelor's degree required.
• Four years of related work experience required or equivalent.
• Proficiency in project management.
• Proficiency in issues identification, resolution, and program operations.
• Working knowledge of database and spreadsheet programs.
• Strong oral and written communication skills for formal presentations.
• Intermediate MS Office skills: Word, Excel, Outlook, PowerPoint.

Responsibilities

• Plan and execute pharmacy operational projects and quality assurance activities.
• Coordinate cross-functional efforts across departments and PBM partners.
• Monitor performance, identify risks, and implement corrective actions.
• Analyze operational problems and support benefit setup, testing, and implementation.
• Develop reports supporting decision-making and continuous improvement.
• Collaborate with Operations Specialists and Pharmacists on complex issues.
• Document results and action items from implementations and reviews.
• Drive process improvements and issue resolution across teams.

Skills

Project management

Issue resolution

Oral and written communication

Analytical thinking

Cross-functional collaboration

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Database software

Education

Bachelor's degree

Tools

Microsoft Office

Job description

**Hybrid Work Environment - Must reside in Hawaii**

Pay Range: $68,000 - $133,000, position is eligible for an incentive bonus

Note: Individuals typically begin between the minimum to middle of the pay range

The Operations Analyst supports the execution, coordination, and continuous improvement of pharmacy operational activities across an assigned line of business. The role acts as a key link between strategic direction, operational execution, and day-to-day pharmacy administration by helping ensure pharmacy benefits, member experience activities, communications, and operational processes are implemented accurately and effectively.

The Operations Analyst is responsible for functioning as an analyst for programs, projects and other tactical initiatives by helping guide project teams and operational units in their planning, research, analysis, project management and communication efforts necessary to develop, modify, and implement successful programs. Also responsible for monitoring operational performance, investigating issues, coordinating implementation activities, and partnering across teams to support pharmacy operations. Working closely with Operations Specialists, Operations Pharmacists, and internal business partners, the role helps ensure pharmacy-related activities remain aligned with operational, clinical, and business expectations.

Minimum Qualifications

• Bachelor's degree and four years of related work experience; or equivalent combination of education and work experience.
• Knowledge/skills in project management
• Proficiency in issues identification, resolution, and program operations
• Working knowledge of database and spreadsheet programs.
• Strong oral and written communication skills with the ability to provide information in a formal presentation setting (e.g., demonstrated presentation skills).
• Intermediate working knowledge of Microsoft Office applications, including Word, Excel, Outlook, PowerPoint.

Duties and Responsibilities

• Operational Planning & Execution
  
  • Manage projects related to developing and improving Pharmacy Operations, coordinate and/or facilitate planning and completion of quality assurance and monitoring activities within the department, Pharmacy Benefits Manager (PBM) and/or among major functional areas
  • Assess compliance with internal policies, procedures and work flows and new and revised business requirements; work with internal and external departments to implement corrective actions as necessary to meet and/or maintain acceptable performance levels
  • Support day-to-day execution of pharmacy operational activities within an assigned line of business.
  • Coordinate operational tasks, implementations, and follow-up activities across internal teams and external partners.
  • Assist in planning and execution of pharmacy-related initiatives, benefit changes, and operational enhancements.
  • Monitor operational activities to identify risks, delays, and/or process breakdowns.
• Analyze business problems, including, but not limited to new benefit changes or products, formulary changes, enhancements to add functionality and/or improve efficiencies
• Support benefit setup, validation, testing, and implementation activities.
• Review benefit configuration outcomes and investigate discrepancies or operational concerns.
• Coordinate testing activities with internal stakeholders and external vendors.
• Document implementation results, findings, and required corrective actions..
• Issue Resolution & Process Improvement
  
  • Investigate operational issues impacting members, pharmacies, and/or business partners.
  • Facilitate & Coordinate issue resolution efforts across Pharmacy Management teams and supporting departments.
  • Identify root causes, escalation needs, and opportunities for process improvement.
  • Develop recommendations and proposals for resolution for leadership
  • Track operational issues through resolution and communicate status updates to stakeholders.
• Operational Analysis & Reporting
  
  • Independently analyze operational trends, implementation results, issue patterns, and performance indicators.
  • Develop reports and summaries that support decision-making and continuous improvement.
  • Partner with Pharmacy Performance and Pharmacy Solutions to support operational reviews and initiative tracking.
  • Identify opportunities to improve workflow efficiency and service quality.
• Cross-Functional Collaboration
  
  • Partner with Operations Specialists to ensure operational activities are completed accurately and consistently.
  • Collaborate with Operations Pharmacists on clinically complex operational issues.
  • Support interactions with internal departments, external vendors, and PBM partners.
  • Contribute operational expertise to enterprise initiatives and governance discussions as needed.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

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