Pharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care

Amazon; New Hampshire; On-site; USD 120,000 - 162,000; Full time

Job summary

PillPack, LLC, an Amazon‑owned online pharmacy, seeks a Pharmacist Team Lead in the United States (New Hampshire area). You will supervise pharmacists and technicians, provide clinical guidance with the PIC, and ensure regulatory compliance while driving quality improvements.

The role requires a PharmD and an active pharmacist license, with flexibility for shifts including weekends. You will work with Operations, Compliance, and HR to train staff, optimize workflow, and manage performance

Qualifications

• Active and unrestricted Pharmacist License in domicile state.
• Willingness to obtain 8 state licenses within 6 months of starting.
• Experience with performance metrics, process improvement and Lean techniques.
• Flexibility to work weekends, nights and holidays.

Responsibilities

• Oversee a team of pharmacists and technicians.
• Provide clinical guidance with the Pharmacist in Charge (PIC).
• Develop quality measures and drive process improvements.
• Ensure regulatory compliance and monitor daily operations for SLAs.
• Lead training and development of the team.
• Coordinate scheduling to maintain coverage and efficiency.
• Investigate quality issues and coach staff when needed.
• Collaborate with HR and leadership on performance and attendance.

Skills

Performance metrics

Process improvement

Lean methodologies

Team leadership

Problem solving

Bias for action

Collaboration

Education

PharmD

Pharmacist License

Bachelor's in Science

Tools

Pharmacy automation

Warehouse Management Systems

Job description

Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We provide customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their medications delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Pharmacist Team Lead to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!

Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We provide customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their medications delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Pharmacist Team Lead to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!

#everydaybetter

• Applicants must possess state-specific license requirements based on their location: residents of Idaho must hold a valid ID license, residents of Arizona must hold a valid AZ license, residents of New Hampshire must hold a valid NH license, and residents of Massachusetts must possess both NH and MA licenses.

Key job responsibilities

• Management and oversight of a team of pharmacists and/or technicians
• Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC)
• Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions. Answer questions, provide guidance where necessary surrounding department processes
• Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations. Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs).
• Responsible for the training and development of the team
• Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency
• Investigate quality errors and facilitate proper resolution, reporting and coaching as necessary
• Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation.
• Work hands‑on in production environment to complete operational tasks and escalations that require leadership.
• Ensure timecard accuracy for team prior to payroll being completed
• Preform other duties as assigned by manager

Basic Qualifications

• Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
• Can Active and unrestricted Pharmacist License in all states requiring Non-resident PIC
• Experience with performance metrics, process improvement and Lean techniques
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree in PharmD, or Doctor of Pharmacy
• Active and unrestricted Pharmacist License in domicile state
• Willingness to obtain an Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states which require a Non-resident pharmacist license within the first 6 months in role. PIC will assign the 8 state licenses based on what is currently needed for redundancy purposes.

Preferred Qualifications

• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Prior management experience leading a team
• Flexibility to work weekends and/or evenings with occasional extra time as required
• Ability to work in a highly ambiguous and rapidly changing environment
• Strong problem solver and drive to find a resolution to known problems
• Requires a high level of Bias for Action
• Ability to collaborate and work well with leaders and peers at various levels within the organization
• Understanding of Lean Methodologies
• Previous experience with pharmacy automation
• Familiarity with Warehouse Management Systems (WMS)
• Ability to speak to performance metrics (how, when, who)
• Strong commitment to employee development Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Arizona - 120,000.00 - 162,400.00 USD annually

USA, MA, Massachusetts - 120,000.00 - 162,400.00 USD annually

USA, NH, New Hampshire - 120,000.00 - 162,400.00 USD annually

Company

PillPack, LLC

Job ID: A10577260