Pharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care

Amazon Inc.; United States; On-site; USD 120,000 - 162,000; Full time

Job summary

Amazon Inc. is seeking a Pharmacist Team Lead to oversee a team of pharmacists and technicians, providing clinical guidance and coordinating with Operations Managers to ensure regulatory compliance and high-quality patient care.

The role involves training, scheduling, performance improvement, and hands-on leadership in a production environment to meet SLAs and payroll accuracy, with opportunities to influence processes and patient safety across multiple states.

Qualifications

• Bachelor's degree in Science or PharmD/Pharmacy degree.
• Active and unrestricted Pharmacist License in domicile state.
• Experience with performance metrics, process improvement and Lean techniques.
• Ability to work weekends/nights/holidays.
• Willingness to obtain an Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states within the first 6 months in role.

Responsibilities

• Management and oversight of a team of pharmacists and/or technicians.
• Coordinate with Operations Managers to provide clinical guidance.
• Develop quality improvement measures and resolve customer issues.
• Ensure regulatory compliance and monitor daily metrics to maintain SLAs.
• Train and develop the team and manage scheduling.
• Investigate quality errors and coach on resolution.
• Collaborate with HR and leadership on performance and attendance.
• Hands-on leadership in production to complete tasks and escalations.
• Ensure timecard accuracy prior to payroll.

Skills

Performance metrics

Lean methodologies

Leadership

Team management

Flexibility

Pharmacist license

Education

Bachelor's degree in Science / PharmD

Pharmacist license in domicile state

Tools

WMS

Pharmacy automation

Job description

About the Company

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We provide customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their medications delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy. We are looking for a Pharmacist Team Lead to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!

Applicants must possess state-specific license requirements based on their location: residents of Idaho must hold a valid ID license, residents of Arizona must hold a valid AZ license, residents of New Hampshire must hold a valid NH license, and residents of Massachusetts must possess both NH and MA licenses.

Key job responsibilities

• Management and oversight of a team of pharmacists and/or technicians
• Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC)
• Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions. Answer questions, provide guidance where necessary surrounding department processes
• Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations. Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs).
• Responsible for the training and development of the team
• Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency
• Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary
• Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation.
• Work hands-on in production environment to complete operational tasks and escalations that require leadership.
• Ensure timecard accuracy for team prior to payroll being completed
• Preform other duties as assigned by manager

BASIC QUALIFICATIONS

• Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
• Can Active and unrestricted Pharmacist License in all states requiring Non-resident PIC
• Experience with performance metrics, process improvement and Lean techniques
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree in PharmD, or Doctor of Pharmacy
• Active and unrestricted Pharmacist License in domicile state
• Willingness to obtain an Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states which require a Non-resident pharmacist license within the first 6 months in role. PIC will assign the 8 state licenses based on what is currently needed for redundancy purposes.

PREFERRED QUALIFICATIONS

• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Prior management experience leading a team
• Flexibility to work weekends and/or evenings with occasional extra time as required
• Ability to work in a highly ambiguous and rapidly changing environment
• Strong problem solver and drive to find a resolution to known problemsRequires a high level of Bias for Action
• Ability to collaborate and work well with leaders and peers at various levels within the organization
• Understanding of Lean Methodologies
• Previous experience with pharmacy automation
• Familiarity with Warehouse Management Systems (WMS)
• Ability to speak to performance metrics (how, when, who)
• Strong commitment to employee development Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Arizona - 120,000.00 - 162,400.00 USD annually

USA, MA, Massachusetts - 120,000.00 - 162,400.00 USD annually

USA, NH, New Hampshire - 120,000.00 - 162,400.00 USD annually