Pharmacy Manager, Amazon Pharmacy

Amazon; Wixom (MI); On-site; USD 120,000 - 162,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

PillPack, LLC in Wixom, MI is seeking a qualified Pharmacist to oversee safety, quality, performance and customer experience of site operations. You will ensure compliance with regulations and drive improvements across daily workflows to support fast, accurate pharmacy services.

Lead the team in lean initiatives, evaluate orders for safety and efficacy, mentor staff, and partner with legal and regulatory bodies to maintain licensure and accreditation while delivering excellent patient care and

Qualifications

• Doctorate or Bachelor’s Degree in Pharmacy.
• Active/Good Standing Pharmacist license in domicile state.
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
• Experience with performance metrics, process improvement and Lean techniques.
• Strong in oral and written communication skills with the ability to analyze, problem-solve and prioritize.
• Able to manage detail, establish root cause and manipulate data.
• Flexible schedule including weekends, nights, and holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee).

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration.
• Set and clarify requirements and expectations for employees; measure performance and provide feedback.
• Educate pharmacy staff on policies, reporting guidelines and quality practices.
• Drive quality initiatives, process changes and Lean initiatives to meet and exceed the operating plan.
• Manage workflow, escalations and delegate across leadership team with Sr Pharmacy Operations Manager.
• Stay informed of local, state, and federal laws related to pharmacy practices and patient safety.
• Coordinate with legal to maintain licensure with state boards and monitor requirements.
• Align with accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
• Support growth and workforce planning; develop talent and succession planning.
• Implement changes to improve service, reduce cost to serve and improve contribution.
• Maintain customer profiles using PharmacyOS/Pharmacy Lite data and records.

Skills

Performance metrics

Lean techniques

Data manipulation

Communication skills

Problem-solving

Scheduling

Process improvement

Education

Doctorate or Bachelor's in Pharmacy

Job description

Description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.

Key job responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Will set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Managing workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP)
• Responsible for the site’s growth and partnering with capacity planning and facilities for all growth workforce management needs
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
• Other duties as assigned.

Basic Qualifications

• Doctorate or Bachelor’s Degree in Pharmacy
• Active/Good Standing Pharmacist license in domicile state
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Experience with performance metrics, process improvement and Lean techniques
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)

Preferred Qualifications

• 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Ability to handle changing priorities and use good judgment in stressful situation
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MI, Wixom - 120,000.00 - 162,400.00 USD annually

Company

PillPack, LLC

Job ID: A10440386