Pharmacy Manager: Clinical Services & Team Leadership

Walgreens; Point Pleasant (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Walgreens Pharmacy is seeking a pharmacist to provide empathetic counseling, review and dispense medications, and offer preventive and clinical services including immunizations and patient outcomes tracking. You will manage an efficient pharmacy workflow, ensure regulatory compliance, and drive improved patient experience through medication management and wellness services.

The role also involves supervising pharmacy staff performance, collaborating with store leadership, and maintaining IT

Responsibilities

• Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications, as required.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote the efficient workflow of the pharmacy.
• Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
• Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers.
• Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues.
• Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes.

Job description

Walgreens Pharmacy is seeking a pharmacist to provide empathetic counseling, review and dispense medications, and offer preventive and clinical services including immunizations and patient outcomes tracking. You will manage an efficient pharmacy workflow, ensure regulatory compliance, and drive improved patient experience through medication management and wellness services.

The role also involves supervising pharmacy staff performance, collaborating with store leadership, and maintaining IT