Pharmacy Liaison - Patient Access & Care (Hybrid)

shieldshealthsolutions; Durham (NC); Hybrid; USD 55,000 - 59,000; Full time

Benefits offered by this job

Sign-On Bonus

Medical/Dental/Vision Insurance from 1

401(k) with company match

4 weeks PTO & 8 holidays + 2 floating

Parental leave and disability benefits

Career growth & development

Wellness programs

Job summary

Shields Health Solutions in Durham, NC is seeking a Pharmacy Liaison to bridge patients, providers, and pharmacy services. The role focuses on education, access, and medication support throughout the treatment journey.

The position begins with full-time onsite training for 8 weeks, followed by a hybrid schedule. Requires active tech registration and CPhT/ExCPT, with 2+ years experience; strong communication and MS Office skills are essential.

Qualifications

• Active Pharmacy Technician registration in the state of employment.
• National Pharmacy Technician Certification (CPhT or ExCPT) required.
• Minimum of 2 years of Pharmacy Technician experience; 3-5 years preferred.
• Strong interpersonal and communication skills with patients and healthcare providers.
• Proficiency with Microsoft Office; quick to learn new systems.

Responsibilities

• Serve as an integrated member of the clinic team, partnering with providers, nurses, and staff to support patient care.
• Educate patients on pharmacy services and help them navigate their medication journey.
• Support specialty and retail prescription medication needs for patients.
• Conduct medication adherence outreach and refill coordination to help patients stay on therapy.
• Assist with prior authorizations, insurance issues, and patient financial assistance programs.
• Collaborate with pharmacists and the Patient Service Center to ensure seamless patient support.
• Respond to patient inquiries and help resolve medication-related concerns.

Skills

Pharmacy Tech Reg

CPhT/ExCPT Cert

Communication

MS Office

Education

HS Diploma

Tools

Microsoft Office

Excel

Job description

Shields Health Solutions in Durham, NC is seeking a Pharmacy Liaison to bridge patients, providers, and pharmacy services. The role focuses on education, access, and medication support throughout the treatment journey.

The position begins with full-time onsite training for 8 weeks, followed by a hybrid schedule. Requires active tech registration and CPhT/ExCPT, with 2+ years experience; strong communication and MS Office skills are essential.