Pharmacy Fulfillment Team Lead: Coaching & Ops

Walgreens; Walbert (PA); On-site; USD 57,000 - 91,000; Full time

Job summary

Walgreens is seeking a supervisor for the pharmacy fulfillment center to oversee the daily operations of the fulfillment team and ensure a first-in-class experience for patients and customers. You will coach and develop team members, conduct performance reviews, manage escalations, and drive process improvements while maintaining compliance with federal, state, and local regulations.

A Bachelor's degree or equivalent experience is required, along with strong communication, customer service

Qualifications

• Bachelor's Degree OR High school diploma/GED with at least 4 years of experience in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with MS Office Suite.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues.
• Determines and initiates appropriate resolution for escalations. Reports issues/concern, when appropriate.
• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.
• Responsible for coaching and developing team members and leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvements.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).

Skills

Leadership

Customer service

Team coaching

MS Office Suite

Education

Bachelor's Degree

High school diploma/GED

Tools

MS Office Suite

Job description

Walgreens is seeking a supervisor for the pharmacy fulfillment center to oversee the daily operations of the fulfillment team and ensure a first-in-class experience for patients and customers. You will coach and develop team members, conduct performance reviews, manage escalations, and drive process improvements while maintaining compliance with federal, state, and local regulations.

A Bachelor's degree or equivalent experience is required, along with strong communication, customer service