Group Supervisor Fulfillment Center

Walgreens; Allentown (Lehigh County); On-site; USD 57,000 - 91,000; Full time

Job summary

Walgreens is seeking a supervisor to oversee the fulfillment center team, providing daily support to pharmacy fulfillment staff to ensure a first-in-class experience for Walgreens patients and customers. You will monitor day-to-day activities and coach team members to meet quality standards.

The role emphasizes coaching and development, performance reviews, and process improvements, with a focus on compliance with federal, state, and local laws as well as Walgreens policies.

Qualifications

• Bachelor’s degree or HS diploma with 4+ years in fulfillment/logistics.
• Experience identifying operational issues and implementing resolutions.
• Experience providing customer service to internal and external customers, meeting quality standards.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues.
• Determines and initiates appropriate resolution for escalations; reports issues as needed.
• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching.
• Coaches and develops team members and leads; conducts performance reviews.
• Looks for ways to improve processes and suggests enhancements.
• Maintains relationships with management to meet department and company objectives.
• Ensures compliance with laws and Walgreens policies and productivity/security guidelines.

Skills

Customer service

Team leadership

Coaching

Problem solving

Education

Bachelor’s Degree OR High school diploma/GED with 4 years experience in fulfillment/logistics

Tools

MS Office Suite

Job description

Job Summary

Responsible for supervision of team members within the fulfillment center environment. Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of team members.

Job Responsibilities

• Resolves and/or provides technical advice on complex or critical issues
• Determines and initiates appropriate resolution for escalations. Reports issues/concern, when appropriate.
• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.
• Responsible for coaching and developing team members and leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvements.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.
• Experience with MS Office Suite.

Preferred Qualifications

• Experience applying knowledge of Workforce Management Systems (WMS)
• Bi-lingual in English and Spanish.
• Experience working in a pharmacy fulfillment setting.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $56800 - $91100 / Salaried