Pharmacy Fulfillment Operations Leader

Tractor Supply Company; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Tractor Supply Company in Miami is seeking a Pharmacy Fulfillment Manager to lead daily fulfillment operations, ensure accuracy, safety, and service levels in a high-volume pharmacy environment. You will develop leaders, optimize processes, manage staffing and KPIs, and collaborate with pharmacy, technology, and customer service teams to support patient care.

The role reports to the Director of Operations and requires strong leadership, regulatory knowledge, and data-driven improvements.

Qualifications

• Active Pharmacy Technician registration/license in good standing, as required by applicable state(s).
• 5+ years of progressive experience in a pharmacy, fulfillment, mail-order, or high-volume healthcare operations environment.
• 3+ years of people leadership experience with frontline teams and operational performance.
• Demonstrated experience managing workflows, staffing, productivity, quality, and service levels in a high-volume environment.
• Strong knowledge of pharmacy operations, prescription fulfillment, inventory controls, quality processes, and applicable regulations.
• Demonstrated ability to use operational data and KPIs to identify trends, diagnose root causes, and drive measurable improvement.
• Experience with pharmacy management systems, WMS, order management systems, or related operational technology.

Responsibilities

• Own daily fulfillment execution, ensuring orders are processed accurately, safely, efficiently, and within established service expectations.
• Establish clear operating priorities, communicate expectations, and maintain accountability for department results across shifts and work areas.
• Coordinate staffing, workflow, and labor allocation based on volume, business priorities, service levels, and staffing availability.
• Ensure consistent adherence to SOPs, quality standards, pharmacy practice requirements, safety procedures, and company policies.
• Serve as the operational escalation point for complex fulfillment issues and coordinate timely resolution with the appropriate pharmacy, technology, customer service, or leadership partners.
• Lead, coach, and develop fulfillment supervisors, technicians, and other team members; create a high-accountability, high-support environment.

Skills

Pharmacy operations knowledge

Leadership & coaching

Data-driven decision making

Regulatory compliance

Communication

Education

Pharmacy Technician license

Tools

Pharmacy management systems

WMS

Order management systems

Job description

Tractor Supply Company in Miami is seeking a Pharmacy Fulfillment Manager to lead daily fulfillment operations, ensure accuracy, safety, and service levels in a high-volume pharmacy environment. You will develop leaders, optimize processes, manage staffing and KPIs, and collaborate with pharmacy, technology, and customer service teams to support patient care.

The role reports to the Director of Operations and requires strong leadership, regulatory knowledge, and data-driven improvements.