Pharmacy Fulfillment Leader: Operations & Impact

Tractor Supply Company; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Tractor Supply Company is seeking a Pharmacy Fulfillment Manager at our Miami fulfillment center. This role leads day-to-day execution of pharmacy fulfillment operations, balancing service, productivity, quality, compliance, safety, staffing, and cost.

Reporting to the Director of Operations, the manager establishes operating standards and develops leaders to ensure accurate prescription fulfillment. The position focuses on process improvement, technology adoption, workforce planning, and

Qualifications

• Active Pharmacy Technician registration/license as required by state(s).
• 5+ years of progressive experience in pharmacy, fulfillment, mail-order, specialty, or high-volume healthcare operations.
• 3+ years of people leadership experience with frontline teams and operational performance.
• Demonstrated experience managing workflows, staffing, productivity, quality, and service levels in a high-volume environment.
• Strong knowledge of pharmacy operations, prescription fulfillment, inventory controls, quality processes, and applicable regulations.
• Demonstrated ability to use operational data and KPIs to identify trends, diagnose root causes, and drive measurable improvement.
• Experience with pharmacy management systems, WMS, order management systems, or related operational technology.
• Strong leadership, communication, coaching, problem-solving, and change-management skills.
• Ability to prioritize competing demands, work effectively under pressure, and make sound decisions in a fast-paced environment.

Responsibilities

• Own daily fulfillment execution, ensuring orders are processed accurately, safely, efficiently, and within established service expectations.
• Establish clear operating priorities, communicate expectations, and maintain accountability for department results across shifts and work areas.
• Coordinate staffing, workflow, and labor allocation based on volume, business priorities, service levels, and staffing availability.
• Ensure consistent adherence to SOPs, quality standards, pharmacy practice requirements, safety procedures, and company policies.
• Serve as the operational escalation point for complex fulfillment issues and coordinate timely resolution with the appropriate pharmacy, technology, customer service, or leadership partners.

Skills

People leadership

Workflow management

Performance metrics

Communication

Problem-solving

Change management

Time prioritization

Education

Pharmacy Technician license

Tools

WMS

Order management systems

Pharmacy management systems

Job description

Tractor Supply Company is seeking a Pharmacy Fulfillment Manager at our Miami fulfillment center. This role leads day-to-day execution of pharmacy fulfillment operations, balancing service, productivity, quality, compliance, safety, staffing, and cost.

Reporting to the Director of Operations, the manager establishes operating standards and develops leaders to ensure accurate prescription fulfillment. The position focuses on process improvement, technology adoption, workforce planning, and