Pharmacy Front Desk & Customer Care Specialist

Ochsner Clinic Foundation; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ochsner Clinic Foundation in New Orleans, LA, is seeking a clerical associate to perform data entry, inventory support, and customer service within the pharmacy environment. The role requires good computer skills, accuracy in data handling, and professional communication with patients and staff.

The position emphasizes confidentiality under HIPAA, the ability to balance multiple tasks, and collaboration with Pharmacists and Pharmacy Technicians to ensure smooth operations and accurate order

Qualifications

• Must have computer skills and data entry proficiency (typing speed not specified).
• Excellent verbal and written communication to present information clearly.
• Proficiency with Windows-style applications and role-specific software.
• Strong interpersonal skills to interact with diverse people in a professional manner.
• Ability to complete assigned tasks within deadlines and maintain confidentiality per HIPAA.

Responsibilities

• Operate and balance cash register when needed.
• Organize medication returns and monitor receipt of pharmacy orders.
• Greet customers and provide warm, friendly service.
• Handle phone calls and Rx messages for missing dosages.
• Enter cycle counts into the computer system accurately.
• Courier medications as needed and assist pharmacists.

Skills

Data entry

Customer service

Computer literacy

Verbal/written communication

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Windows applications

Job description

Ochsner Clinic Foundation in New Orleans, LA, is seeking a clerical associate to perform data entry, inventory support, and customer service within the pharmacy environment. The role requires good computer skills, accuracy in data handling, and professional communication with patients and staff.

The position emphasizes confidentiality under HIPAA, the ability to balance multiple tasks, and collaboration with Pharmacists and Pharmacy Technicians to ensure smooth operations and accurate order