Pharmacy Front Desk & Customer Care Specialist

Kaiser Permanente; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Kaiser Permanente in Los Angeles is seeking a Pharmacy Clerk/Technician under direct supervision to provide in-person and telephone reception, process prescriptions, prepare labels, and assist with clerical duties in the pharmacy.

The role requires excellent customer service, strong English communication, accuracy in data entry, and ability to handle cash and inventory tasks. Weekend/evening availability may be required.

Qualifications

• Excellent customer service and telephone reception skills.
• Ability to read, understand and transcribe pharmaceutical information.
• Strong written and verbal English communication skills.
• Must pass background check.
• Ability to stand for long periods and lift 1–50 lbs.

Responsibilities

• Provide in-person and telephone reception to patients.
• Receive and process new prescriptions and refills.
• Enter patient and prescription information into the PIMS system.
• Prepare prescription labels and package medications for sale.
• Handle cash, credit card transactions, and maintain cash register accuracy.
• Maintain organized work area and comply with policies.
• Assist with clerical tasks and inventory as needed.

Skills

Customer service

Telephone reception

English communication

Pharmacy information transcription

Job description

Kaiser Permanente in Los Angeles is seeking a Pharmacy Clerk/Technician under direct supervision to provide in-person and telephone reception, process prescriptions, prepare labels, and assist with clerical duties in the pharmacy.

The role requires excellent customer service, strong English communication, accuracy in data entry, and ability to handle cash and inventory tasks. Weekend/evening availability may be required.