Pharmacy District Leader: Lead Teams, Elevate Care

CVS Health; Richmond (VA); On-site; USD 140,000 - 190,000; Full time

Job summary

CVS Health in Richmond, VA seeks a District Leader, Rx to lead clinical and business excellence across ~20 retail pharmacies and ~200 colleagues. You will coach Pharmacy Managers, grow talent, and ensure patient safety while expanding market share through new programs and acquisitions.

You will build teams, set priorities, oversee regulatory compliance, and drive performance with data-driven plans in a fast-changing healthcare environment.

Qualifications

• Experience leading large pharmacy teams and multi-site operations.
• Strong knowledge of pharmacy workflows, safety, and regulatory standards.
• Proven ability to coach managers and develop talent pipelines.

Responsibilities

• Cultivate the market’s Pharmacist talent pipeline, including ultimate oversight and development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy Managers.
• Manage District succession plans and promote District-level staffing of pharmacies.
• Oversee the consistent delivery and completion of all colleague training programs.
• Oversee the appropriate staffing, scheduling, and timely and correct payment of all market Pharmacists.
• Create a culture of recognition, empowerment, development, and inclusion that attracts and retains pharmacy talent at all levels.
• Identify, mentor, and develop future District Leadership talent.
• Deliver timely performance reviews and targeted coaching and counseling for individual Pharmacy Managers as needed.
• Develop and execute business plans and strategies to deliver on all business performance measures, e.g. P&L, scripts-to-budget, inventory management, payroll management, asset protection accountabilities, etc.
• Actively review business reports to derive insights about District pharmacy performance; utilize metrics as a tool to diagnose root cause and inform the creation of action plans.
• Develop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities.
• Set, communicate and execute on market goals
• Engage pharmacy teams to deliver against new and existing programs and services with excellence
• Champion differentiated customer service and personally close out any escalated customer service issues
• Triage and address any emergent issues in the market, e.g. theft, extreme weather, no-shows, Board of Pharmacy visits, etc.
• Ensure all pharmacies are ready for inventories, internal/external audits, and other regular activities requiring planning and preparation for success
• Ensure compliance with all community responsibility activities
• Ensure compliance with all Company policies and relevant federal, state, and local laws pertaining to pharmacy and pharmacy personnel
• Provide market-specific input to development of the local acquisition and real estate strategy; implement the local real estate strategy and provide acquisition support
• Identify file buy and acquisition leads, cultivating relationships with competitors and ensuring retention of file buy assets

Skills

People leadership

Pharmacy operations

Strategic planning

Budget management

Regulatory compliance

Data analysis

Tools

Pharmacy software

Staff scheduling tools

Job description

CVS Health in Richmond, VA seeks a District Leader, Rx to lead clinical and business excellence across ~20 retail pharmacies and ~200 colleagues. You will coach Pharmacy Managers, grow talent, and ensure patient safety while expanding market share through new programs and acquisitions.

You will build teams, set priorities, oversee regulatory compliance, and drive performance with data-driven plans in a fast-changing healthcare environment.