Pharmacy Data Entry Specialist - PBM & Patient Support

Beth Israel Lahey Health; Westwood (KY); On-site; USD 74,501,000 - 100,183,000; Full time

Job summary

Beth Israel Lahey Health in Westwood, MA is seeking a Shared Services Pharmacy Technician to support the outpatient pharmacy network. You will enter orders, assist with PBM billing, and handle patient calls while coordinating with providers.

The role emphasizes cross-training, enrollment assistance for manufacturer and non-profit copay programs, and delivering high-quality customer service in a busy call-center environment within a health system.

Qualifications

• High School diploma or GED required.
• Mass Registered Pharmacy Tech registration required.
• 1-3 years related work experience required.
• Basic familiarity with computers.

Responsibilities

• Enters new and refill orders in an accurate and timely manner.
• Resolves all PBM related billing problems and issues.
• Handle phone inquiries and initial prescription intake.
• Multidisciplinary responsibilities including communication with providers, prescribers, and patients
• Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization.
• Responsible for answering inbound calls and assisting customers with pharmacy-related services.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Contact patients to schedule medication deliveries and verify correct address information.
• Escalates calls to pharmacists for clinical inquiries and escalates grievances to supervisor.
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
• Answers, screens, and processes a high volume of calls in a professional manner.

Skills

PBM billing

Call center

Pharmacy data entry

Bilingual

Customer service

Education

Mass Registered Pharmacy Tech

High School diploma or GED

Job description

Beth Israel Lahey Health in Westwood, MA is seeking a Shared Services Pharmacy Technician to support the outpatient pharmacy network. You will enter orders, assist with PBM billing, and handle patient calls while coordinating with providers.

The role emphasizes cross-training, enrollment assistance for manufacturer and non-profit copay programs, and delivering high-quality customer service in a busy call-center environment within a health system.