Pharmacy Data Entry Associate — Customer Care & Training

ProAct, Inc; Town of Gouverneur (NY); On-site; USD 21,352 - 22,537; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a Pharmacy Support/Data Entry role responsible for entering medication orders and supporting billing and shipping for patient orders.

You will answer calls, direct them to appropriate staff, and help resolve payment-related issues while maintaining accuracy and adherence to procedures. The position requires a High School Diploma or GED, with pharmacy technician certification preferred.

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Strong communication skills.
• Outstanding customer service skills.
• Excellent organization skills.
• Ability to multitask and prioritize.
• Excellent computer and keyboarding skills.

Responsibilities

• Enter medication orders accurately and efficiently.
• Determine billing and shipping methods for patient orders.
• Provide customer service coverage for incoming calls and direct calls to staff as needed.
• Resolve customer service issues to ensure member satisfaction.
• Assist members with payment-related issues on accounts/orders.
• Maintain production levels as directed by supervisor.
• Assist in orienting and training new employees.
• Complete all mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Medication knowledge

Communication skills

Customer service

Organization

Multitasking

Computer skills

Education

High school diploma or GED

Pharmacy technician certification

Job description

KPH Healthcare Services, Inc. is seeking a Pharmacy Support/Data Entry role responsible for entering medication orders and supporting billing and shipping for patient orders.

You will answer calls, direct them to appropriate staff, and help resolve payment-related issues while maintaining accuracy and adherence to procedures. The position requires a High School Diploma or GED, with pharmacy technician certification preferred.