Pharmacy Technician - Operations Team Lead

Custom Health Inc; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Young At Heart Pharmacy in Indiana is seeking a Pharmacy Technician Operations Team Lead to supervise fulfillment of customers' pharmaceutical orders and collaborate with other leads to optimize workflow.

You will oversee daily production, schedule technicians, communicate company updates, and drive continuous improvement through CPAS defect identification and RIP-based process enhancements, while ensuring timely deliveries and team productivity.

Qualifications

• Active Indiana Pharmacy Technician license.

Responsibilities

• Oversee daily production schedules and ensure on-time fulfillment.
• Lead and schedule technicians; communicate with off-site team members.
• Identify defects through CPAS and participate in RIP-driven improvements of procedures.
• Assess training needs and coordinate necessary training for the Pharmacy Operations team.
• Conduct quarterly Goals & Objectives meetings and align team goals with Key Imperatives.

Skills

Leadership

Team coordination

Communication

Job description

Job Description:

Young At Heart Pharmacy is seeking a motivated and customer-oriented individual to join our team on the pharmacy floor as the Pharmacy Technician Operations Team Lead. We are seeking a leader who can work in collaboration with other leads to supervise fulfillment of customers' pharmaceutical orders.

Parent Owner:

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights.

Serve as dual-lead for the Pharmacy Operations Technician team, dispensing medication orders for all customers.

Responsibilities:

• Assist with and oversee completion of daily production schedules
  • Ensure deliveries are complete and fulfilled on time
  • Work with the Materials Management to maintain drug levels
  • Pull and fill drugs daily
• Leadership and management
  • Communicate company information
  • Conduct stand-up team operational meetings
  • Schedule technicians, ensuring coverage and usage of vacations
  • Communicate with off-site team members and contractors as needed
  • Monitor team members to encourage productivity
• Troubleshoot any issues as needed
• Contribute to the establishment of a continuous improvement culture
  • Identify defects through the CPAS process
  • Participate in improving operational procedures through rapid improvement process (RIP) sessions
• Assess training needs for the Pharmacy Operations team; schedule and coordinate necessary training
• Perform Goals & Objectives meetings with team members
  • Meet with all direct reports at least once per quarter
  • Discuss specific issues and goals
  • Ensure that team members' Goal's & Objective's are aligned with Key Imperatives
  • Establish rapport with team members
• Other duties as assigned

Requirements

• Active pharmacy technician license from the Indiana Board of Pharmacy