Pharmacy Customer Service Specialist - Flexible Schedule

Walgreens Co.; Baltimore (MD); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens Co. in Baltimore, MD is seeking a customer-focused team member to assist in everyday pharmacy and store operations. You will help customers at the register, support pharmacists under supervision, and use pharmacy systems to process prescriptions and check interactions.

This role emphasizes service excellence, accuracy, and compliance with state and federal regulations. Prior retail experience and PTCB certification are preferred; willingness to work evenings and weekends is required.

Qualifications

• Fluent in reading, writing, and speaking English.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Assist pharmacist under direct supervision in dispensing and patient information processing.
• Provide courteous, efficient checkout service at the register.
• Use pharmacy systems to obtain patient information and process prescriptions.
• Maintain store cleanliness and merchandising, including stock rotation.
• Handle phone calls and clerical duties as assigned by Pharmacy Manager.

Skills

Customer service

Cash handling

Pharmacy workflows

Teamwork

English proficiency

Education

PTCB certification

Tools

Pharmacy systems

Point of Sale (POS)

Job description

Walgreens Co. in Baltimore, MD is seeking a customer-focused team member to assist in everyday pharmacy and store operations. You will help customers at the register, support pharmacists under supervision, and use pharmacy systems to process prescriptions and check interactions.

This role emphasizes service excellence, accuracy, and compliance with state and federal regulations. Prior retail experience and PTCB certification are preferred; willingness to work evenings and weekends is required.