Enable job alerts via email!

Pharmacy Customer Service Associate

Walgreens

Town of Hoosick (NY)

On-site

USD 32,000 - 45,000

Full time

27 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking a dedicated pharmacy technician to enhance customer experiences and assist in pharmacy operations. In this engaging role, you will be responsible for providing exceptional customer service, managing transactions, and supporting pharmacists in their duties. The ideal candidate will possess strong communication skills and a commitment to maintaining high standards of service. This position offers a chance to grow within a supportive environment, where your contributions will directly impact the well-being of customers and the efficiency of pharmacy operations. If you are passionate about healthcare and enjoy working in a dynamic team, this opportunity is perfect for you.

Qualifications

  • Fluent in English and willing to work flexible hours.
  • Earns and maintains PTCB certification through training.

Responsibilities

  • Models a distinctive customer experience and assists with pharmacy practices.
  • Handles cash register operations and maintains inventory.

Skills

Customer Service
Pharmacy Knowledge
Cash Register Operation
Inventory Management

Education

PTCB Certification
High School Diploma

Tools

Pharmacy Systems
Cash Register

Job description

Responsibilities:

  1. Models and delivers a distinctive and delightful customer experience.
  2. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  3. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience:

  1. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  2. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations:

  1. Provides customers with courteous, friendly, fast, and efficient service.
  2. Recommends items for sale to customer and recommends trade-up and/or companion items.
  3. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
  4. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  5. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
  6. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  7. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  8. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  9. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  10. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  11. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  12. Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
  13. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  14. Has working knowledge of store systems and store equipment.
  15. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  16. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  17. Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  18. Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  19. Completes special assignments and other tasks as assigned.

Training & Personal Development:

  1. Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  2. Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Minimum Requirements:

  1. Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  2. Requires willingness to work flexible schedule, including evenings and weekend hours.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Remote Pharmacy Customer Service Representative

Qualfon

Town of Texas

Remote

USD 10,000 - 60,000

Yesterday
Be an early applicant

Pharmacy Relationship Manager

Healthcare Marketing Group LLC

Alpharetta

Remote

USD 40,000 - 55,000

Yesterday
Be an early applicant

Customer Service Associate Poker English

Entain / GVC Holdings

Remote

USD 35,000 - 50,000

Today
Be an early applicant

Customer Service Associate

Applicable Limited

Wichita

Remote

USD <33,000

Today
Be an early applicant

Pharmacy Customer Service Representative

TalentLNX

Gainesville

Remote

USD 10,000 - 60,000

22 days ago

Customer Service Associate

Graham

Norfolk

Remote

USD 35,000 - 55,000

5 days ago
Be an early applicant

Associate Customer Service Representative

Highmark Health

Remote

USD 10,000 - 60,000

5 days ago
Be an early applicant

Customer Care Pharmacy Technician - FULLY REMOTE POSITION- DFW TX Residents Only

Heritage Health Solutions, Inc.

Coppell

Remote

USD 10,000 - 60,000

5 days ago
Be an early applicant

Customer Service Associate

University of Arkansas

Little Rock

Remote

USD 31,000 - 40,000

8 days ago