Pharmacy Customer Service Associate

Walgreens; Town of Guilderland (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading pharmacy company as a Customer Service Associate, where you'll engage with customers, assist with their needs, and support pharmacy operations. This role requires strong communication skills and a commitment to providing excellent service. Flexible hours are expected, including evenings and weekends. Your contributions will enhance customer satisfaction and ensure compliance with pharmacy regulations.

Qualifications

• Fluent in English required.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers and assist with products and services.
• Handle transactions accurately and efficiently.
• Support pharmacy operations and maintain compliance.

Skills

Customer Service

Interpersonal Skills

Communication

Education

PTCB Certification

Job description

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Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a delightful customer experience.

Operations

• Provide courteous, friendly, and efficient service; recommend products and assist customers in locating items.
• Handle transactions, including sales, refunds, and exchanges, accurately and efficiently.
• Maintain cleanliness and organization of counters and shelves, manage inventory, and assist with merchandising and resets.
• Support pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow and inventory management.
• Ensure compliance with pharmacy laws and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing.
• Handle phone inquiries, process third-party claims, and support clerical tasks as assigned.
• Assist with store maintenance, product placement, and promotional displays.
• Provide customer service in the photo area and support web order pickups.
• Maintain store appearance and uphold company policies, fostering respectful coworker relationships.

Training & Personal Development

• Maintain PTCB certification and participate in ongoing training and education to stay current in healthcare and pharmacy practices.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.