Pharmacy Customer Service Associate

Walgreens; Town of Corinth (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking customer-oriented individuals to enhance the shopping experience. This role involves engaging with customers, providing assistance with products, and ensuring a friendly atmosphere. You will support pharmacy operations, manage transactions, and maintain store appearance. The ideal candidate will be flexible, willing to work evenings and weekends, and committed to delivering exceptional service. Join a team that values customer satisfaction and personal development, offering opportunities for growth and training in a dynamic retail environment.

Qualifications

• Engages customers to ensure a positive experience.
• Maintains store cleanliness and organization.

Responsibilities

• Provides courteous and efficient service to customers.
• Assists in pharmacy operations and inventory management.
• Handles customer transactions and product recommendations.

Skills

Customer Service

Communication Skills

Problem Solving

Fluency in English

Education

High School Diploma

PTCB Certification

Job description

The provided job description is comprehensive and well-structured, covering various responsibilities and requirements. However, it can benefit from improved formatting for better readability and clarity. I will organize the content with appropriate HTML tags, such as

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  Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  Operations

  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customers and suggests trade-up and/or companion items.
  • Registers customer purchases, processes payments, and handles returns, refunds, and exchanges. Assists in locating products and maintaining store cleanliness and organization.
  • Utilizes pharmacy systems to enter patient and drug information, assists pharmacists in prescription filling, and reports prescription errors immediately.
  • Supports pharmacy inventory management and ensures compliance with relevant laws and policies.
  • Constructs and maintains displays, assists with stock rotation, and manages promotional activities.
  • Provides customer service in the photo area and handles web pick-up responsibilities.
  • Maintains store appearance and complies with company policies and procedures.

  Training & Personal Development

  • Earns and maintains PTCB certification and completes required training and continuing education.

  Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.