Pharmacy Customer Service Associate

Walgreens; Rockford (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the pharmacy sector is seeking a dedicated individual to enhance customer experiences while supporting pharmacy operations. The role involves engaging with customers, assisting in pharmacy tasks, and ensuring efficient service. Candidates should be committed to maintaining certification and providing exceptional service. Flexibility in working hours is essential.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluent in English.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist in pharmacy practice.
• Handles transactions and maintains store cleanliness.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items and trade-up or companion products.
• Handles transactions, including voids, returns, refunds, and exchanges; assists customers in locating products.
• Maintains cleanliness, merchandising, inventory, and records; checks and prices merchandise.
• Supports pharmacy duties, including entering patient and drug info, filling prescriptions, verifying accuracy, and assisting with workflow.
• Reports prescription errors immediately and adheres to pharmacy policies and codes of conduct.
• Handles telephone inquiries and processes third-party claims efficiently.
• Supports inventory management and maintains compliance with regulations regarding regulated products.
• Constructs and maintains displays, assists with product placement, and supports store maintenance.
• Provides customer service in the photo area and manages web pick-up orders.
• Ensures store cleanliness and maintains respectful relationships with coworkers.
• Completes special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays updated on healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.