Pharmacy Customer Service Associate

Walgreens; Mahomet (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading pharmacy chain is seeking a Customer Experience Associate to engage customers, handle transactions, and support pharmacy operations. The role requires excellent customer service skills, PTCB certification, and a willingness to work flexible hours, including evenings and weekends.

Qualifications

• Must be fluent in English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles register transactions and supports pharmacy operations.
• Maintains store cleanliness and compliance with safety standards.

Skills

Customer service

Interpersonal skills

Problem-solving

Education

PTCB certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles register transactions, including sales, cash collection, refunds, exchanges, and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and assists with merchandise pricing and stocking as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow and scheduling.
• Reports prescription errors immediately and adheres to company policies on pharmacy safety and quality standards.
• Handles non-urgent phone inquiries and processes third-party claims efficiently.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains compliance with asset protection policies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays and assists with product resets and revisions.
• Supports food safety and stock rotation procedures.
• Uses store systems and equipment proficiently.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes special tasks and assignments as directed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed on healthcare and pharmacy developments.

Additional requirements: Must be fluent in English (except in Puerto Rico) and willing to work flexible hours, including evenings and weekends.