Pharmacy Customer Service Associate

Walgreens; Johns Creek (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail pharmacy is seeking a Pharmacy Customer Service Associate. This role focuses on providing exceptional customer service, assisting pharmacists, and ensuring a positive shopping experience. Ideal candidates will have strong interpersonal skills and a willingness to work flexible hours. Join a team that values customer satisfaction and personal development.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.
• Experience in retail preferred.

Responsibilities

• Models and delivers a distinctive customer experience.
• Assists the pharmacist in pharmacy practice.
• Engages customers and resolves issues.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers by greeting and assisting with products and services, resolving issues, and answering questions.
• Shares customer service best practices to ensure a positive experience, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, and efficient service.
• Recommends products and manages transactions, returns, and exchanges.
• Maintains store cleanliness, inventory, and displays, and assists with pharmacy activities such as prescription filling and inventory management.
• Ensures compliance with laws regarding regulated products.
• Provides customer service in the photo area and handles web order pickups.
• Supports store maintenance and adheres to company policies and respectful relationships.

Training & Personal Development

• Earns and maintains PTCB certification and attends training for ongoing education.

Minimum Qualifications

• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, prior Walgreens experience, good math and computer skills, and PTCB certification are preferred.

We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Compensation varies based on factors like location, skills, education, and experience. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.