Pharmacy Customer Service Associate

Walgreens; Powell (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a dedicated individual to enhance customer experiences by providing exceptional service and support in pharmacy operations. This role involves engaging with customers, assisting with their needs, and ensuring compliance with pharmacy regulations. You will play a vital part in maintaining a clean and organized environment while handling transactions and supporting inventory management. Join a team that values your contributions and offers opportunities for personal and professional growth in a dynamic retail setting.

Qualifications

• Must maintain PTCB certification and/or state registration.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Engage customers by providing friendly and efficient service.
• Assist pharmacists with workflow management and prescription filling.

Skills

Customer Service

Pharmacy Operations

Cash Handling

Inventory Management

Communication Skills

Education

PTCB Certification

State Certification/Registration

Tools

Pharmacy Systems

Cash Register

Job description

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or complementary items.
• Registers customer purchases on assigned cash register, handles cash and change, processes voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the OTC aisle.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed by store management.
• Supports pharmacy operations by entering patient and drug information accurately, filling prescriptions, verifying medications, and assisting pharmacists with workflow management.
• Immediately reports prescription errors to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food and product placement, stock rotation, and restocking procedures.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster printing, and promotional products.
• Handles web order pickups and delivery.
• Maintains store cleanliness and appearance.
• Adheres to all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration as required.
• Attends training sessions, completes required coursework, and acquires continuing education credits to stay current in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.