Pharmacy Customer Service Associate

Walgreens; Hayden (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. This role focuses on engaging customers, providing efficient service, and maintaining store organization. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. This position offers opportunities for personal development and the chance to make a meaningful impact in a fast-paced environment. If you are passionate about healthcare and customer service, this role is perfect for you.

Qualifications

• Fluency in English is required, with a focus on customer interaction.
• Must maintain PTCB certification and complete ongoing training.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Handles transactions and supports pharmacy operations effectively.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Education

High School Diploma

PTCB Certification

Job description

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Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, processing refunds, returns, rain checks, and exchanges. Assists customers in locating products.
• Maintains store cleanliness and organization, manages inventory, and ensures accurate pricing and record-keeping.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately and complies with pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management and asset protection activities.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, assists with product placement, and stock rotation.
• Provides customer service in the photo area and manages web pick-up orders.
• Maintains store cleanliness and appearance, and fosters respectful relationships with coworkers.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.