Pharmacy Customer Service Associate

Walgreens; Fridley (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pharmacy chain seeks a Pharmacy Technician to enhance customer experience and support pharmacy operations. Responsibilities include customer engagement, transaction processing, and maintaining inventory. Ideal candidates will possess PTCB certification and demonstrate strong customer service skills while working flexible hours.

Qualifications

• Fluency in reading, writing, and speaking English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes transactions, manages inventory, and supports pharmacy operations.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products to customers.
• Processes transactions on the cash register, including handling cash, returns, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Assists in pricing and stocking merchandise as directed by management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, assisting with prescription filling, verifying medication accuracy, and checking for interactions. Supports pharmacists with workflow management.
• Immediately reports prescription errors to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians.
• Manages third-party prescription claims and performs clerical duties as assigned by the Pharmacy Manager.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and reports discrepancies or damages.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains visual displays, including promotional and seasonal setups, and updates them as needed.
• Assists with product placement and stock rotation following store policies.
• Maintains knowledge of store systems and equipment to provide effective customer service.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Handles web order pick-up duties, including monitoring and fulfilling online orders.
• Supports store cleanliness and organization, ensuring a neat and inviting environment.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification through designated training and continuing education.
• Attends training sessions, completes required coursework, and stays informed about healthcare and pharmacy developments.

• Fluency in reading, writing, and speaking English is required (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.