Pharmacy Customer Service Associate

Walgreens; Denville (NJ); On-site; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and provide exceptional customer service. In this role, you will engage with customers, assist in pharmacy operations under supervision, and ensure a positive experience for all. Your responsibilities will include processing transactions, managing inventory, and maintaining a clean and organized store environment. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you. Join a company that values your contributions and offers a dynamic work environment where you can grow and develop your skills.

Qualifications

• Fluent in English; flexible schedule including evenings and weekends required.
• Must earn and maintain PTCB certification through training.

Responsibilities

• Deliver a delightful customer experience and handle transactions efficiently.
• Assist pharmacists and ensure compliance with pharmacy regulations.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

PTCB Certification

Job description

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
• Reports prescription errors to pharmacist on duty and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require personal attention of the pharmacist.
• Processes manual claims for third-party program prescription services in a timely manner.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional and seasonal merchandise.
• Assists in stock rotation and product placement as specified by policies/procedures.
• Provides customer service in the photo area.
• Assumes web pick-up responsibilities.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program.
• Attends training and acquires continuing education credits.

Compensation

$16.5 - $18 / Hourly

Minimum Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.