Pharmacy Customer Service Associate

Walgreens; City of Utica (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Pharmacy Customer Service Associate to enhance customer experience and assist pharmacists. This full-time role involves greeting customers, processing prescriptions, and maintaining store operations. Ideal candidates will have strong customer service skills, fluency in English, and a willingness to work flexible hours. Join a team that values personal development and supports your growth through training and certification opportunities. If you're passionate about helping others and thrive in a dynamic environment, this position is perfect for you.

Qualifications

• Fluency in English and willingness to work flexible hours are required.
• Preferred experience includes retail, pharmacy, and computer skills.

Responsibilities

• Modeling and delivering a distinctive customer experience.
• Assisting pharmacists under supervision and processing prescriptions.
• Maintaining store cleanliness and supporting inventory management.

Skills

Customer Service

Pharmacy Systems

Interpersonal Skills

Retail Experience

Computer Skills

Education

PTCB Certification

High School Diploma

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

Responsibilities include:

1. Modeling and delivering a distinctive customer experience.
2. Registering sales, providing courteous checkout service.
3. Assisting pharmacists under supervision, using pharmacy systems to process prescriptions and obtain patient and drug information.

Customer Experience

• Greeting customers, resolving issues, and ensuring a positive experience.
• Sharing customer service best practices, including interpersonal habits and Walgreens service traits.

Operations

• Providing fast, friendly service, recommending products, and handling transactions.
• Maintaining store cleanliness, inventory, and assisting with pharmacy duties, including prescription filling and compliance.
• Supporting inventory management, merchandise displays, and store maintenance.
• Providing photo services and web order fulfillment.

Training & Personal Development

• Maintaining PTCB certification, attending training, and acquiring continuing education.
• Fluency in English and willingness to work flexible hours are required.
• Preferred experience includes retail, pharmacy, and computer skills, with a preference for prior Walgreens experience and PTCB certification.

Walgreens considers applicants with arrest and conviction records. We are an Equal Opportunity Employer. Compensation ranges from $16.50 to $18 per hour. The role is full-time, employment type 'Other', with no applicable seniority level specified.