Pharmacy Customer Service Associate

Walgreens; Chesapeake (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in healthcare retail is seeking a Customer Experience Associate to provide exceptional service and support pharmacy operations. The role involves engaging with customers, processing transactions, and maintaining store standards. Ideal candidates will have strong interpersonal skills and a commitment to customer satisfaction, along with PTCB certification.

Qualifications

• Maintains PTCB certification and completes required training.
• Fluency in English and flexible hours required.

Responsibilities

• Engages customers by greeting and assisting with products.
• Registers purchases and processes payments.
• Supports pharmacy operations under supervision.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medications, and assisting with workflow scheduling, under supervision.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains documentation for inventory discrepancies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains store displays and assists with product resets and revisions.
• Supports food safety and stock rotation policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Manages web order pickups and ensures timely delivery to customers.
• Assists with store cleanliness and appearance.
• Follows all policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English and willingness to work flexible hours, including evenings and weekends.