Pharmacy Customer Service Associate

Walgreens; Cathedral City (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated individual to enhance customer experience and support pharmacy operations. The role involves interacting with customers, managing transactions, and maintaining store organization. Ideal candidates will have strong communication skills and a commitment to customer service excellence. Flexibility in working hours is essential.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Supports pharmacy operations and maintains compliance with safety standards.
• Handles customer purchases and manages inventory.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or complementary items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges. Assists customers in locating products within the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and assists with merchandise pricing and stocking as directed by management.
• Supports pharmacy operations by entering patient and drug information accurately, assisting in prescription filling, verifying medication accuracy, and checking for interactions. Supports pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent telephone inquiries, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned by the Pharmacy Manager.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and handling warehouse overages or shortages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and completes resets as directed.
• Assists in stock management, including food product placement and rotation, following company policies.
• Maintains knowledge of store systems and equipment to provide effective customer service.
• Provides photo services, including passport photos, poster printing, and promotional products.
• Manages web order pick-up tasks, including monitoring, fulfilling, and delivering orders.
• Supports store cleanliness and appearance, ensuring a neat and organized environment.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and/or state registration as required, through ongoing training and education.
• Participates in training sessions, completes continuing education, and stays updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.