Pharmacy Customer Service Associate

Walgreens; Branford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer interactions and ensure satisfaction. In this dynamic role, you'll engage with customers, assist in pharmacy operations, and maintain a clean and organized environment. Your contributions will directly impact customer experiences, making them positive and memorable. The ideal candidate will possess strong communication skills and a commitment to ongoing training in healthcare practices. If you're passionate about customer service and ready to work in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Maintains PTCB certification and participates in ongoing training.
• Fluent in English for effective communication.

Responsibilities

• Engages customers by greeting and assisting with products.
• Handles transactions and maintains cleanliness in the store.
• Assists pharmacists with prescription filling and verification.

Skills

Customer Service

Communication Skills

Pharmacy Systems

Inventory Management

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles transactions at the cash register, including processing sales, returns, refunds, and exchanges, and assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and ensures proper pricing and merchandising.
• Assists pharmacists by using pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medication accuracy.
• Reports prescription errors immediately to the pharmacist and follows company policies regarding pharmacy safety and quality.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains compliance with asset protection policies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, assists with product placement, and stock rotation.
• Provides customer service in the photo area, including digital passport photos and promotional products.
• Manages web order pickups and assists with store maintenance to ensure a clean and organized environment.
• Follows all company policies and maintains respectful relationships with coworkers.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.