Pharmacy Customer Experience Specialist - Flexible Schedule

Walgreens; Grand Rapids (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens in Grand Rapids seeks a Customer Service/Pharmacy Support Associate to deliver outstanding customer experiences at the register and assist pharmacists under supervision. You will process transactions, guide customers, and support pharmacy operations with accuracy.

The role emphasizes teamwork, adherence to store policies, and maintaining a neat and compliant healthcare environment. Prior retail or Walgreens experience is a plus.

Qualifications

• Fluent in reading, writing and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Retail experience preferred (6 months).
• Prior Walgreens experience preferred.
• Good math skills for prescription counting and totals.
• Basic computer skills and familiarity with store inventory.

Responsibilities

• Provide excellent customer service and assist shoppers with products and services.
• Operate cash register, handle cash and perform returns or exchanges.
• Assist pharmacists under supervision in processing prescriptions and managing inventory.
• Maintain clean, organized store and merchandising standards.
• Support pharmacy operations including data entry and error reporting.

Skills

Customer service

Cash handling

Team collaboration

Education

PTCB certification

Tools

POS systems

Job description

Walgreens in Grand Rapids seeks a Customer Service/Pharmacy Support Associate to deliver outstanding customer experiences at the register and assist pharmacists under supervision. You will process transactions, guide customers, and support pharmacy operations with accuracy.

The role emphasizes teamwork, adherence to store policies, and maintaining a neat and compliant healthcare environment. Prior retail or Walgreens experience is a plus.