Pharmacy Customer Experience Specialist

Walgreens; Wheeling (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Wheeling, IL is seeking a frontline team member to deliver a distinctive customer experience. You will register sales, assist the pharmacist under supervision, and help with pharmacy-related tasks while maintaining a friendly and efficient service standard.

The role emphasizes accuracy, product knowledge, and teamwork, with flexibility for evenings and weekends. Training includes PTCB-related development and daily store operations.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience and PTCB certification.
• Good math and computer skills are beneficial.

Responsibilities

• Assist pharmacist under supervision with prescription processing and patient information.
• Provide courteous, fast checkout service and handle cash transactions.
• Maintain clean, well-merchandised counters and shelves.
• Process returns, refunds, exchanges, and voids as needed.
• Support inventory management and pharmacy workflow as directed.

Skills

Customer service

Cash handling

Pharmacy assistance

Computer skills

Inventory knowledge

Education

PTCB certification

Tools

Pharmacy systems

Job description

Walgreens in Wheeling, IL is seeking a frontline team member to deliver a distinctive customer experience. You will register sales, assist the pharmacist under supervision, and help with pharmacy-related tasks while maintaining a friendly and efficient service standard.

The role emphasizes accuracy, product knowledge, and teamwork, with flexibility for evenings and weekends. Training includes PTCB-related development and daily store operations.