Pharmacy Customer Experience Specialist

Walgreens; Columbia (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Walgreens in Columbia, MD is hiring a Customer Experience Associate to engage customers, answer questions, and help locate products. You will process purchases, assist with pharmacy-related tasks under supervision, and maintain welcoming store conditions.

Ideal candidates are fluent in English, able to work evenings/weekends, and have retail or customer service comfort. Company values include delivering a friendly, efficient shopping experience and good teamwork.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Retail or customer service experience preferred.

Responsibilities

• Greet customers, resolve issues, and ensure a positive experience.
• Assist customers with product questions and locating items.
• Process purchases at the register, handle returns and exchanges as needed.
• Maintain clean, well-merchandised counters and shelves.
• Support pharmacy operations under supervision and ensure accuracy.
• Adhere to policies and maintain professional interactions with customers.

Skills

Customer service

Friendly communication

Sales & upselling

Cash handling

Teamwork

Education

PTCB certification

Tools

Pharmacy systems

POS register

Inventory management systems

Job description

Walgreens in Columbia, MD is hiring a Customer Experience Associate to engage customers, answer questions, and help locate products. You will process purchases, assist with pharmacy-related tasks under supervision, and maintain welcoming store conditions.

Ideal candidates are fluent in English, able to work evenings/weekends, and have retail or customer service comfort. Company values include delivering a friendly, efficient shopping experience and good teamwork.