Pharmacy Customer Experience Associate

Walgreens; Bayamón (PR); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens seeks a friendly, team‑oriented associate to deliver a distinctive customer experience at checkout and assist the pharmacist under supervision. You will handle transactions, help customers find products, and support daily store operations.

Responsibilities include assisting with prescription processing, maintaining clean shelves, and following company policies to ensure safe, compliant service. A positive, patient‑focused approach is essential in this role.

Qualifications

• Fluent in reading, writing, and speaking English (Puerto Rico exception).
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Greet and assist customers, resolve issues to ensure a positive experience.
• Sell and upsell items; recommend trade-up and companion products.
• Process transactions, returns, rain checks, refunds, and exchanges; assist pharmacy with OTC guidance.
• Keep counters and shelves clean and merchandised; check in and price merchandise.
• Assist pharmacist with prescription processing under supervision and pharmacy workflow.

Skills

Customer service

English proficiency

Tools

POS system

Job description

Walgreens seeks a friendly, team‑oriented associate to deliver a distinctive customer experience at checkout and assist the pharmacist under supervision. You will handle transactions, help customers find products, and support daily store operations.

Responsibilities include assisting with prescription processing, maintaining clean shelves, and following company policies to ensure safe, compliant service. A positive, patient‑focused approach is essential in this role.