Pharmacy Customer Care Specialist

Walgreens; Rockford (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Rockford, IL is seeking a Pharmacy Technician to support pharmacy operations and deliver excellent customer care. You will assist pharmacists, process prescriptions, and help customers with questions while maintaining accuracy and compliance.

Qualified candidates will have English proficiency, flexible availability including evenings/weekends, and some retail or pharmacy experience. PTCB certification is preferred. Training will be provided to ensure safe and efficient service.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience.
• Prefer good math skills for filling prescriptions.
• Prefer good computer skills and inventory knowledge.
• PTCB certification preferred.

Responsibilities

• Provides courteous, friendly, fast checkout service.
• Assists pharmacists under supervision in dispensing and patient info.
• Maintains counters, shelves, and promotional displays.
• Processes returns, refunds, voids, and exchanges as needed.
• Supports pharmacy operations, inventory management, and ordering.

Skills

Customer service

Cash handling

Math skills

Computer literacy

Inventory control

PTCB certification

Tools

POS system

Pharmacy systems

Job description

Walgreens in Rockford, IL is seeking a Pharmacy Technician to support pharmacy operations and deliver excellent customer care. You will assist pharmacists, process prescriptions, and help customers with questions while maintaining accuracy and compliance.

Qualified candidates will have English proficiency, flexible availability including evenings/weekends, and some retail or pharmacy experience. PTCB certification is preferred. Training will be provided to ensure safe and efficient service.