Pharmacy Customer Care Specialist

Walgreens; Palatine (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Palatine, IL seeks a customer-focused team member to assist at the register, greet customers, and provide efficient service while supporting pharmacists with prescription processing under supervision.

Role requires flexibility for evenings/weekends, basic math, and familiarity with store systems. Prior retail experience and PTCB certification are preferred, and the position offers in-store opportunities and growth.

Qualifications

• PTCB certification preferred for pharmacy support roles.
• Ability to greet customers and assist with purchases with courtesy.
• Experience handling cash and operating a cash register.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Assists pharmacist under supervision in processing prescriptions and using pharmacy systems.
• Provides customer service and product recommendations on the floor.
• Maintains store cleanliness and stocking, including inventory and displays.
• Supports Pharmacy Manager with workflow and clerical tasks as needed.
• Adheres to company policies and safety guidelines.

Skills

Customer service

Cash handling

Pharmacy knowledge

Education

PTCB certification

Tools

POS system

Job description

Walgreens in Palatine, IL seeks a customer-focused team member to assist at the register, greet customers, and provide efficient service while supporting pharmacists with prescription processing under supervision.

Role requires flexibility for evenings/weekends, basic math, and familiarity with store systems. Prior retail experience and PTCB certification are preferred, and the position offers in-store opportunities and growth.