Pharmacy Customer Care Specialist

Walgreens; Annapolis (MD); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens is seeking a Customer Service Associate to deliver a distinctive customer experience at the checkout and assist the pharmacist under supervision. You will use pharmacy systems to handle patient information and prescriptions, while engaging customers and ensuring accurate transactions.

The role emphasizes friendly service, product recommendations, and adherence to company policies, with opportunities to grow within retail and pharmacy operations.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment preferred.

Responsibilities

• Registers sales on assigned cash register and provides courteous checkout service.
• Assists the pharmacist under supervision, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting and offering assistance with products and services to ensure a positive experience.
• Recommends items for sale and handles returns, exchanges, and refunds as needed.

Skills

Customer service

Cash handling

English fluency

Education

PTCB certification

Tools

POS system

Pharmacy systems

Job description

Walgreens is seeking a Customer Service Associate to deliver a distinctive customer experience at the checkout and assist the pharmacist under supervision. You will use pharmacy systems to handle patient information and prescriptions, while engaging customers and ensuring accurate transactions.

The role emphasizes friendly service, product recommendations, and adherence to company policies, with opportunities to grow within retail and pharmacy operations.