Pharmacy Customer Care Representative

Synchrony Pharmacy; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salaries and weekly pay

Wage increases every quarter

Student loan repayment, scholarships,?

Job summary

Synchrony Pharmacy, headquartered in Louisville, KY, seeks a Pharmacy Technician to act as a liaison between customers and the pharmacy, handling complaints, orders, and inquiries for residents in long-term care settings.

The role requires a High School diploma (Associates preferred) with 1–3 years of healthcare customer service and solid computer skills. Work hours are 11:00 AM–7:30 PM; the position offers competitive benefits and growth opportunities.

Qualifications

• High School diploma or equivalent; associates degree preferred.
• 1–3 years customer service experience in healthcare, senior living, pharmacy or long-term care environment preferred.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Acts as a liaison between customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing and other inquiries.
• Provides customer service and issue resolution.
• Negotiates and coordinates with Pharmacy to obtain prescriptions for controlled drugs.
• Resolves rejections, denials and PA’s related to Medicaid, Medicare D or Private Insurance.
• Onboards prospective patients and conducts patient follow-up as directed by Pharmacist in Charge.
• Communicates with Executives, Pharmacist in Charge, Responsible Parties, Physicians and insurance plans regarding coverage issues.
• Provides training to staff to meet company standards.
• Maintains confidentiality of patient and employee information.
• Supports special projects and company goals.

Skills

Customer service

Microsoft Office

Healthcare experience

Education

High School Diploma

Associates degree preferred

Job description

Overview

Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long‑term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed the resident’s needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.

Let’s Talk About Benefits.

• Competitive salaries and weekly pay
• Wage increases EVERY quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance kick in on the first of the month after your start date
• 401(k) Match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And so much more!

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Responsibilities

Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.

Hours

11 AM- 7:30 PM

Duties

• Provides customer service and issue/resolution.
• Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
• Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
• Connects with prospective patients for Onboarding and assists with Patient follow‑up and inquiries as directed by the Pharmacist In Charge.
• Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP’s/Insurance plans.
• Provides training to other staff necessary to successful performance, company standards and expectations and cross‑functional awareness and proficiencies.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Assists with special projects as needed.
• Meets Expectations of Excellence for position.
• Supports location, departmental goals, and the overall objectives of the Company.
• Complies with all laws, regulations and standards of ethical conduct.
• Responsible for uncompromising levels of cleanliness and safety.
• Leads by Example (LBE), upholds and promotes the culture, mission and values of the Company.
• Performs all job duties with a friendly positive and team‑oriented approach.
• Maintains professional/technical competencies and proficiencies for job responsibilities.
• Complies with all Company policies, procedures, rules and standards.

Qualifications

• High School diploma or equivalent. Associates degree preferred.

Licenses/Certifications

• Iowa Pharmacy Technician License.

Experience

• One (1) to three (3) years’ customer service experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Minimum one (1) year multi‑facility experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.