Pharmacy Care Advisor - Patient Access & Support

Synchrony Pharmacy; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salaries and weekly pay

Wage increases every quarter

Student loan repayment, scholarships,?

Job summary

Synchrony Pharmacy, headquartered in Louisville, KY, seeks a Pharmacy Technician to act as a liaison between customers and the pharmacy, handling complaints, orders, and inquiries for residents in long-term care settings.

The role requires a High School diploma (Associates preferred) with 1–3 years of healthcare customer service and solid computer skills. Work hours are 11:00 AM–7:30 PM; the position offers competitive benefits and growth opportunities.

Qualifications

• High School diploma or equivalent; associates degree preferred.
• 1–3 years customer service experience in healthcare, senior living, pharmacy or long-term care environment preferred.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Acts as a liaison between customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing and other inquiries.
• Provides customer service and issue resolution.
• Negotiates and coordinates with Pharmacy to obtain prescriptions for controlled drugs.
• Resolves rejections, denials and PA’s related to Medicaid, Medicare D or Private Insurance.
• Onboards prospective patients and conducts patient follow-up as directed by Pharmacist in Charge.
• Communicates with Executives, Pharmacist in Charge, Responsible Parties, Physicians and insurance plans regarding coverage issues.
• Provides training to staff to meet company standards.
• Maintains confidentiality of patient and employee information.
• Supports special projects and company goals.

Skills

Customer service

Microsoft Office

Healthcare experience

Education

High School Diploma

Associates degree preferred

Job description

Synchrony Pharmacy, headquartered in Louisville, KY, seeks a Pharmacy Technician to act as a liaison between customers and the pharmacy, handling complaints, orders, and inquiries for residents in long-term care settings.

The role requires a High School diploma (Associates preferred) with 1–3 years of healthcare customer service and solid computer skills. Work hours are 11:00 AM–7:30 PM; the position offers competitive benefits and growth opportunities.