Pharmacy Customer Associate I

Elevance Health; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical benefits

Dental benefits

Vision benefits

Short/long term disability benefits

401(k) + match

Stock purchase plan

Life insurance

Wellness programs

Financial education resources

Job summary

Elevance Health is seeking a Pharmacy Customer Associate I in San Antonio, TX. The role focuses on responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

The position requires a HS diploma or equivalent and experience in an automated customer service environment. Knowledge of 340B, PBM processes and healthcare IT systems is preferred.

Qualifications

• HS diploma or equivalent and experience in an automated customer service environment.
• Certified Pharmacy Technician (CPhT) or related certification preferred.
• Knowledge of the 340B program and experience with specialty medications is highly preferred.
• Familiarity with benefits investigation and pharmacy PBM processes is preferred.
• Proficiency in using healthcare information systems and Microsoft Office applications is preferred.
• General knowledge of company pharmacy services, products, insurance benefits, contracts and claims preferred.

Responsibilities

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure requests are handled and resolved promptly.
• Interacts with internal and external customers to provide claims, customer service, and membership support.
• Completes necessary research to provide proactive, thorough solutions and ensures high quality resolution.
• Guides customers with their options and helps them use available technology and resources.

Skills

Customer service

Phone support

Written communication

MS Office

Healthcare IT

340B knowledge

PBM processes

Pharmacy knowledge

CPhT preferred

Education

High school diploma

Tools

Pharmacy software

Job description

Location: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. This role will be based in TX-SAN ANTONIO, 4751 HAMILTON WOLF RD, STE 101.
Schedule: This position will work an 8-hour from shift 8:30 am - 5:30 pm (CST) Monday to Friday. Additional hours may be necessary based on company needs.
BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.
Pharmacy Customer Associate I responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
How You Will Make An Impact.

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions. Displays ownership of service requests ensuring high quality resolution and follow-thru.
• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.

Minimum Requirements

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Certified Pharmacy Technician (CPhT) or related certification preferred.
• Knowledge of the 340B program and experience with specialty medications is highly preferred.
• Familiarity with benefits investigation and pharmacy PBM processes is preferred.
• Proficiency in using healthcare information systems and Microsoft Office applications is preferred.
• General knowledge of company pharmacy services, products, insurance benefits, contracts and claims preferred.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.