PHARMACY CONCIERGE - Callen Lorde

RXinsider LTD.; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical deductible

Office visit copays

Employer-matched 401k

Paid Time Off

Job summary

Maxor National Pharmacy Services in Manhattan is seeking a Pharmacy Concierge to join the Callen Lorde Pharmacy team. The role provides personalized patient attention to enhance the service experience, with compensation projected at $20–$22 per hour based on experience.

Responsibilities include greeting customers, maintaining lobby order, facilitating communication with back‑end staff, guiding patients to health services, and supporting pharmacy app notifications.

Qualifications

• Education: High school diploma or GED equivalent.
• Experience: 1 year customer service experience.
• Knowledge, Skills, and Abilities: clear communication, empathy, professionalism.

Responsibilities

• Warmly greet customers upon arrival in a professional and courteous manner.
• Maintain order and efficiency in lobby area.
• Facilitate communication between patients and back-end pharmacy staff.
• Assist with Callen Lorde health services navigation and pharmacy app/text notifications.

Skills

Customer service

Communication

Empathy

Bilingual Spanish

Education

High school diploma or GED

Job description

Overview

Maxor National Pharmacy Services is currently seeking a Pharmacy Concierge to join our dynamic Callen Lorde Pharmacy team in the Manhattanlocation.

• Do you have a passion for health, wellness and changing lives?
• And do you have a proven track record of providing exceptional customer service and building lasting professional relationships?
• Are you committed to delivering the highest quality in everything you do?
• Are you able to think critically and proactively problem solve?
• If the answer to these questions is yes, then we can’t wait to hear more about you!

Maxor National Pharmacy Services manages the Callen Lorde Pharmacy. At Maxor, we put people first and are committed to providing outstanding service across all aspects of our business. Our goal is to create flexibleand innovativesolutions filled with inspired possibilities.

JOB SUMMARY

The concierge role is designed to provide personalized attention to patients in order to enhance the customer service experience.

The compensation for this position is projected to be 20-22/ hr based on experience.

Responsibilities

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

Warmly greet customers upon arrival in a professional and courteous manner.Maintain order and efficiency in lobby area.Facilitate communication between patients and back-end pharmacy staff.Provide direction and assistance for patients in need of Callen Lorde health services beyond the pharmacy.Work with patients to improve understanding of pharmacy communication systems (i.e. pharmacy app and text notifications).Assist with maintaining over-the-counter inventory.Offer a warm “thank you for your business” to exiting customers.Promptly report any allegations of impropriety to the Compliance Department.Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.Remain free from exclusion under the Office of the Inspector General and SAMS Medicare/Medicaid lists.Complete required training, as assigned, within the established timeframes.Must be able to cope with the mental and emotional stress of the position.Maintain regular attendance in accordance with established policies.Perform other job-related duties as assigned.

Qualifications

Education:High school diploma or GED equivalent

Experience: 1year customer service experience

Knowledge, Skills, and Abilities:

Ability to communicate well with people from a diverse backgroundA commitment to treating all patients with empathy and compassionAbility to be standing for extended periods of timeBasic technical and organization skillsHigh customer service orientation, exhibiting a welcoming disposition with the ability to be consistently polite, helpful, kind, courteous and discreet.Bilingual Spanish speaking skills a plus

The successful candidate should have the ability to communicate well with people from various backgrounds, specifically those with diverse race, ethnicity, gender identity and sexual orientation.

Why Should You Choose Maxor?

Maxor offers a culture that promotes teamwork and where employees are valued as the Company’s best asset.We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including:

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term Disability insurance;
• Rx, dental, vision, and FSA
• Employer-matched 401k Plan;
• Paid Time Off
• And more!

VACCINES ARE REQUIRED

Maxor is an EOE, including disability/vets