Unity Health - Pharmacy Concierge - DC

RXinsider LTD.; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical deductible coverage

Office visit copays

Life/AD&D insurance

401k plan

Job summary

Maxor National Pharmacy Services is hiring a full-time bilingual Spanish Pharmacy Concierge in the Washington, DC area to greet customers, coordinate with staff, and guide patients through pharmacy services.

The role emphasizes empathy, clear communication, and strong customer service with a friendly, discreet approach in a busy lobby environment.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience preferred.
• Ability to communicate well with people from diverse backgrounds.
• Empathy and compassion in patient interactions.
• Fluent bilingual Spanish speaking required.

Responsibilities

• Warmly greet customers upon arrival in a professional and courteous manner.
• Maintain order and efficiency in lobby area.
• Facilitate communication between patients and back-end pharmacy staff.
• Provide direction and assistance for patients seeking Unity Health Care Pharmacy services beyond the pharmacy.
• Help patients understand pharmacy communication systems.
• Thank customers and ensure a positive exit experience.
• Report any allegations of impropriety to Compliance.
• Comply with Maxor’s Ethics and Compliance programs.
• Remain free from exclusion lists and complete required training on time.
• Maintain regular attendance and perform other duties as assigned.

Skills

Bilingual Spanish

Customer service

Communication skills

Empathy

Technical skills

Education

High school diploma or GED

Job description

Overview

Maxor National Pharmacy Services is currently recruiting for the position of full time bilingual Spanish Pharmacy Concierge at one of Maxor's network of managed specialty pharmacies in the Washington, DC region.

ABOUT MAXOR

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. Weenablepharmacycare.

JOB SUMMARY:

The concierge role is designed to provide personalized attention to patients in order to enhance the customer service experience.

Responsibilities

• Warmly greet customers upon arrival in a professional and courteous manner.
• Maintain order and efficiency in lobby area.
• Facilitate communication between patients and back-end pharmacy staff.
• Provide direction and assistance for patients in need of Unity Health Care Pharmacy services beyond the pharmacy.
• Work with patients to improve understanding of pharmacy communication systems.
• Offer a warm “thank you for your business” to exiting customers.
• Promptly report any allegations of impropriety to the Compliance Department.
• Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
• Remain free from exclusion under the Office of the Inspector General and SAMS Medicare/Medicaid lists.
• Complete required training, as assigned, within the established timeframes.
• Must be able to cope with the mental and emotional stress of the position.
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Qualifications

Education:High school diploma or GED equivalent

Experience: 1 year customer service experience preferred.

Knowledge, Skills, and Abilities:

Ability to communicate well with people from a diverse background

A commitment to treating all patients with empathy and compassion

Basic technical and organization skills

High customer service orientation, exhibiting a welcoming disposition with the ability to be consistently polite, helpful, kind, courteous and discreet.

Fluent Bilingual Spanish speaking skills a MUST

The successful candidate should have the ability to communicate well with people from various backgrounds, specifically those with diverse race, ethnicity, gender identity and sexual orientation.

Why You Should Choose Maxor?

Maxor offers a culture that promotes teamwork and where employees are valued as the Company’s best asset.We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including:

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term disability insurance;
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan;
• Industry Leading PTO Plan;
• Career Laddering Program;
• And more!

The innovative spirit at Maxor will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the Maxor team!

Maxor is an EOE, including disability/vets