Pharmacy Clerk: Trusted Customer Care and Accuracy

Kroger; Sunset (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Kroger in Sunset, UT is seeking a customer-focused team member to assist with pharmacy-related activities and daily store operations. You will deliver a stellar customer experience, handle phone inquiries, manage inventory, and support cash handling and checkout procedures in a fast-paced environment.

Responsibilities include complying with safety, HIPAA and regulatory guidelines, maintaining clean work areas, and assisting minors and adults as needed.

Qualifications

• High School Diploma or GED is required.
• Must be 18 years of age.
• Ability to handle confidential information.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs.
• Complete all aspects of allowable inventory control, including shelf maintenance.
• Answer phone and triage calls and answer inquiries as appropriate.
• Promote sales and services to customers and store associates.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines.
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions.
• Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same.
• Support company health and wellness initiatives.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Phone handling

Inventory control

Education

High School Diploma or GED

Job description

Kroger in Sunset, UT is seeking a customer-focused team member to assist with pharmacy-related activities and daily store operations. You will deliver a stellar customer experience, handle phone inquiries, manage inventory, and support cash handling and checkout procedures in a fast-paced environment.

Responsibilities include complying with safety, HIPAA and regulatory guidelines, maintaining clean work areas, and assisting minors and adults as needed.